Water & Sewer Welcome

9/22/20: Precautionary Boil Water Notice rescinded for Forest Grove Place, etc. Click here to access the rescission notice.
9/21/2020: Precautionary Boil Water Notice rescinded for the Beach Drive Area of unincorporated Fort Walton Beach. Click here to access the rescission notice.


In an effort to protect the well-being of our customers and employees, the maximum capacity of the lobby has been significantly reduced. Please continue to conduct business with us over the phone or online, as much as possible.


***OCWS Offices Closing Early***

Wednesday, September 30: Offices are closing at noon for Fiscal Year End

  • The online payment and phone payment services will be unavailable beginning at noon and will resume upon successful completion of Fiscal Year End processing.
  • Offices will open with normal business hours on Thursday, October 1.


Effective October 1, 2020

Rate Increase Notice
  • Effective 10/1/2020, Water and Sewer rates will increase by 2.5%. Click here for more detailed rate information.
  • Effective 10/1/2020, all Garbage rates will increase. Please call Waste Management for Garbage questions: Monday – Friday (850) 301-2822 Saturday (850) 275-0020.


Ways to Pay

There are no convenience fees added to online and phone payments.
  • Pay and/or View Bill Online
  • By phone 850-651-7171
  • Drop Box Locations
  • Most Western Union bill payment locations will accept cash to pay your utility bill. Please have your account number and save your receipt from that location if choosing this method.

New Service/Moving/Cancel Service

Picture of Island Water Tower

An Essential Service for Our Community

 Our Mission:

A professional, community organization providing the customers of Okaloosa County an ample and affordable supply of clean, safe drinking water, with a commitment to collecting and disposing of domestic waste in a manner that protects the environmental future of our county.


New Okaloosa County Water & Sewer Customer information