Water & Sewer Contact Us

In an effort to protect the well-being of our customers and employees, the maximum capacity of the lobby has been significantly reduced. Please continue to conduct business with us over the phone or online, as much as possible.

Ways to Pay

There are no convenience fees added to online and phone payments.
  • Pay and/or View Bill Online
  • By phone 850-651-7171
  • Drop Box Locations
  • Most Western Union bill payment locations will accept cash to pay your utility bill. Please have your account number and save your receipt from that location if choosing this method.

New Service/Moving/Cancel Service


Offices & Drop Boxes

Main Office

1804 Lewis Turner Blvd. Office Hours:
Fort Walton Beach, FL 32547 Monday 8:30 a.m. - 5:00 p.m.
Phone: (850)651-7171 Tuesday 8:30 a.m. - 5:00 p.m.
Fax: (850)651-7747 Wednesday 8:30 a.m. - 5:00 p.m.
  Thursday 8:30 a.m. - 5:00 p.m.
  Friday 8:30 a.m. - 5:00 p.m.
  Saturday Closed
  Sunday Closed




Crestview Office

812 E. James Lee Blvd. Office Hours:
Crestview, FL 32539 Monday Closed
Phone: (850)651-7171 Tuesday 8:00 a.m. - 4:00 p.m.
Fax: (850)689-5514 Wednesday Closed
  Thursday 8:00 a.m. - 4:00 p.m.
  Friday Closed
  Saturday Closed
  Sunday Closed
  *Closed daily for lunch from noon - 1 p.m.




Drop Boxes

Check or Money Order is highly recommended. Any cash placed in the drop-box is at your own risk, and should be in a sealed envelope. The full amount of cash placed in the drop box will be applied to the account, no change will be returned. All drop box payments are processed on the next business day.

Mary Esther

Colonel Bud Day Park  
185 Woodland Park Circle  
Mary Esther, FL 32569  



Bluewater Bay

Seminole Community Center  
1470 Cedar Street  
Niceville, FL  32578